Alexandra Guerra
OBJECTIVE_______________________________________ I'm an outgoing, flexible, quick learning student. Extremely organized, bilingual, and optimistic. I have learned how to multi-task and work various positions from receptionist, secretary, sales associate, display manager, cashier, ect. I have gained great customer service skills, and computer expertise through years of experience and enjoy helping customers and working with a large staff. EDUCATION_____________________________________________ High School Diploma June 1, 2009 Dr. Michael M. Krop Senior High School Miami, FL
Pre-Med Biology/ Psychology April 2013 Florida International University Miami, FL
RELEVANT EXPERIENCE___________________________________
Lyfe Bytes Computer Consulting Owner Since 2010 Seminole State Biology & Chemistry Lab Jonathan (407) 687-6724 August of 2011 to Present Day Lab Assistant ● Assist with preparation of biological solutions and reagents used in the teaching of Biology, Chemistry, and Physics labs
FIU Biology Department January of 2010 to July of 2010 Wilhelmina Dagdag (305) 348-7373 Biology Main Office Secretary ● Answer calls, file and organize office workflow ● Provide executive secretarial and administrative support ● Assist with the day-to-day operations of the Biology Main Office work flow. ● Maintain the Chairman's calendar, schedules appointments and meetings. ● Sustain the Biology Department's office filing system.
FIU Biology Stockroom August of 2009 to January of 2010 Maria Rojas (305) 348-7604 Biology Lab Assistant ● Assist staff with preparation of solutions, microbiological media and reagents used in the teaching of Microbiology, Biochemistry, Human and General Biology labs
Oilily August of 2007 to April of 2010 Carolina Nakah (786) 326-5171 Third-Key ● Audit registers, safe, and account log book to prepare for daily operations ● Monitor for fraud and suspicious activity to minimize both losses to the company and the customer ● Develop customer base and increase sales and account creation through marketing methods Cashier/ Sales Associate ● Create and maintain relationships with new and existing customers as it relates to current and new subscriptions ● Reinforce floor sales at the cash wrap and increase total sales amounts. ● Helped keep work area organized and neat, as well as assist in restocking items on sales floor. Visual and Display coordinator ● Arrange window displays to increase efficiency of customer attraction and interest. ● Coordinate light fixtures to augment effect of target clothing and accessories ● Organize clothes in a strategic manner in order to increase sales and customer friendly aspect of the store.
Lyfe Bytes Cafe April of 2008 to July of 2009 Carlos Guerra (706) 489-9115 Barista & Waitress ● Provide quality beverages, whole bean and food products while following health, safety and sanitation guidelines ● Follow operational policies and procedures, including those for cash handling, and maintaining cleanliness of the store ● Deliver customer service to all customers and maintain a calm presence in a fast-paced, challenging environment
Verifications Services Incorporated April of 2005 to July of 2005 Loren Schissel (305) 793-3699 Data Entry/ Dispatch ● Responsible for taking care of incoming client calls and resolving issues ● In charge of running background screenings on work applications ● Organized documents in prioritized processing order for staff ● Increased incoming client volume using customer service skills
COMPUTER SKILLS________________________________________ ● Advanced knowledge of Word, Excel, PowerPoint, ext.
LANGUAGES_____________________________________________ ● Fluent in English and Spanish
OTHER SKILLS___________________________________________ ● Skilled at contract negotiations, conflict resolution, benefits administration, internal communications, as well as team management and encouragement. ● Ability to compile, organize data and multitask. ● Initiative and problem solving skills. ● The ability to work a flexible schedule on occasion
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